Held party notification feature

Details Held party notification feature Held party notification feature

H - Electricity

04

Q

344/14

H04Q 3/545 (2006.01) H04M 3/42 (2006.01) H04M 3/428 (2006.01) H04Q 3/62 (2006.01)

Patent

CA 1253937

- 25 - HELD PARTY NOTIFICATION FEATURE Abstract This invention provides an audible indication to a held party indicating when a call is removed from the hold state. Heretofore, when two parties on a call are in a talk state and a first party puts a second party on hold, the held party must aurally monitor the receiver on the station set for the first party's voice to detect when the talk state is resumed. The voice of the first party provides the only indication that the hold condition has been removed. This requires the held party to monitor the receiver for the duration of the hold state and prevents the held party from easily pursuing any other activities. The present invention solves this problem by providing a "ring-ping" signal to the held party when the hold condition is removed. Call processing software monitors the station set of the first party to detect the removal of the hold condition. In response to the detection of the removal of the hold condition, a "ring-ping" signal (a short burst of ringing) is applied to the hold party's station set to indicate that the call is no longer on hold. The talk state can then resume as soon as the held party retrieves the receiver.

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