Communication system with operation-procedure guiding...

Details Communication system with operation-procedure guiding... Communication system with operation-procedure guiding...

H - Electricity

04

Q

344/1, 379/3

H04Q 1/20 (2006.01) H04M 1/247 (2006.01) H04M 3/42 (2006.01) H04Q 3/545 (2006.01) H04M 3/487 (2006.01)

Patent

CA 1231477

ABSTRACT OF THE DISCLOSURE In a communication system, the user can be instructed by a speech message to execute an operation according to the procedure for each of various different services. The switching system within the communication system identifies the kind of service which the user wants and then supplies speech information in a conversational mode to the communication terminal device, thereby instructing the user to execute an operation procedure for the service on the communication terminal device. Therefore, the user can enjoy a desired service even if he has no preliminary knowledge of the operation procedure for the service.

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