Interactive self-storage rental system and method

G - Physics – 06 – Q

Patent

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G06Q 30/00 (2006.01)

Patent

CA 2473423

A method and system for facilitating rental of self-storage rental units is operative to establish interactive communication between a potential customer located at a rental site service area and a remote manager who can recommend one or more storage units that meet the customer's size needs and time availability. The manager can direct the customer through a security gate to specific storage units for inspection, and guide the customer in completing a rental agreement for a selected storage unit at the customer service area. Telephonic communication between the customer and the remote manager is established via a public switch telephone network. The remote manager can provide instructions and answer questions while observing the customer's movements, and can verify information inserted on the rental agreement through strategically placed cameras within the customer service area. Security cameras enable the remote manager to observe the rental unit site. This abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

L'invention concerne un procédé et un système facilitant la location d'unités de location de stockage autonome mis en oeuvre afin d'établir une communication interactive entre un client potentiel situé au niveau d'une zone de services de sites de location et un gestionnaire pouvant recommander une ou plusieurs unité(s) de stockage répondant aux besoins en dimension et à la disponibilité temporelle du client. Le gestionnaire peut diriger le client via une grille de sécurité spécifique des unités de stockage pour inspection et le guider afin de remplir un contrat de location pour une unité de stockage sélectionnée au niveau d'une zone de services client. Une communication téléphonique est établie entre le client et le gestionnaire distant via un réseau de téléphone public. Le gestionnaire distant peut fournir des instructions et répondre à des question tout en observant les déplacements du client, et vérifier les informations introduites dans le contrat de location par l'intermédiaire de caméras stratégiquement placées dans la zone de services client, ces caméras de sécurité permettant d'observer le site d'unité de location.

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