H - Electricity – 04 – L
Patent
H - Electricity
04
L
H04L 12/54 (2006.01) G06F 17/30 (2006.01) G06Q 30/00 (2006.01) H04L 12/16 (2006.01)
Patent
CA 2311869
An information feedback apparatus for collecting, analyzing, and reporting information by persons on goods and/or services offered by providers to such persons as users or consumers of the goods and/or services in which at least one recorder is accessible for operation by the persons to whom goods and services are offered by a provider for receiving at least one discrete oral comment regarding the goods and services to create a collection of discrete oral comments. A communicator communicates the collection of discrete oral comments via an interactive electronic computer network to an electronic database for storing with other such discrete oral comments. An analyzer creates a normalized representation of each discrete oral comment, which normalized representation comprises useable information from the discrete oral comment about the goods or services subject of the discrete oral comment, which normalized representation is stored in the electronic database. A reporter accessible by the interactive computer network selects and reports to an inquirer information from the electronic database, whereby the inquirer can effect changes in response to the oral comments. A method, preferably using an interactive electronic computer network, for collecting, analyzing, and reporting information and comments on goods and services offered by providers to users and consumers is disclosed.
Finlayson & Singlehurst
Kesel Brad
LandOfFree
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