A network-based telephone system having interactive...

Details A network-based telephone system having interactive... A network-based telephone system having interactive...

H - Electricity

04

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H04M 3/42 (2006.01) H04L 29/06 (2006.01) H04M 3/51 (2006.01) H04M 11/06 (2006.01) H04Q 3/00 (2006.01) H04M 7/00 (2006.01)

Patent

CA 2179498

In a network-based telephone system [100] including a service control point (SCP) [102] for accessing a call processing record (CPR), an intelligent peripheral (IP) [104] pro- vides an intelligent interface between a caller and the SCP [102]. The IP [104] communi- cates with the SCP [102] through a peripheral interface (PI) [128]. External systems [106] are accessed by SCP [102] through a generic data interface (GDI) [124] to obtain customer data. The GDI [124] keeps track of the data stored in the various external systems [106]. Upon receiving a request for data, GDI [124] forms sub-requests, routes the sub-requests to the appropriate external systems [106], and re- turns a message containing the requested data.

Dans système téléphonique (100) basé sur un réseau, et comportant un point de contrôle de service (SCP) (102) d'accès à un enregistrement de traitement des appels (CPR), un périphérique intelligent (IP) (104) sert d'interface intelligente entre un demandeur et le SCP (102). L'IP (104) communique avec le SCP (102) via une interface périphérique (PI) (128). L'accès aux systèmes extérieurs (106) se fait par le SCP (102) via une interface de données génériques GDI (124) pour obtenir les coordonnées de l'abonné. Le GDI (124) conserve des traces des données enregistrées dans les différents systèmes externes (106). Dès réception d'une demande, le GDI (124) forme des sous-demandes qu'il achemine vers les systèmes extérieurs appropriés et renvoie (106) un message contenant les informations demandées.

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