Voice identification pre-screening and redirection system

Details Voice identification pre-screening and redirection system Voice identification pre-screening and redirection system

H - Electricity

04

M

H04M 3/50 (2006.01) G10L 15/22 (2006.01) G10L 17/00 (2006.01) H04M 3/436 (2006.01) H04M 3/54 (2006.01) H04Q 3/64 (2006.01) H04M 3/51 (2006.01)

Patent

CA 2401250

A system is provided that automates the process of pre-screening calls by reliably identifying callers and directing calls according to user preferences related to specific callers. The automated system answers an incoming call, communicates with the caller, identifies the caller through their unique voice pattern, and redirects the call according to associated policies and/or feature specifications set by the receiver.

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