Method, apparatus and system for intelligent call routing

Details Method, apparatus and system for intelligent call routing Method, apparatus and system for intelligent call routing

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 3/46 (2006.01) H04L 12/66 (2006.01)

Patent

CA 2701423

A telecommunication system routes an incoming call to one or more telephony devices, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system may also enhance the routing using transient information and/or real-time information when available. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party.

L'invention concerne un système de télécommunications qui achemine un appel entrant vers un ou plusieurs dispositifs de téléphonie, incluant les assistants numériques personnels et d'autres dispositifs à distance, sur la base du modèle d'appel historique de l'appelé créé et mis à jour par le système. Le système peut également optimiser le routage en utilisant des informations transitoires et/ou des informations en temps réel lorsqu'elles sont disponibles. Le routage d'appel est conçu pour acheminer des appels vers les dispositifs cibles afin d'augmenter la probabilité que l'appelé visé réponde à l'appel, tout en réduisant également la nécessité d'effectuer des appels multiples dans une tentative de localiser l'appelé.

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