Customer messaging service

Details Customer messaging service Customer messaging service

G - Physics

06

Q

G06Q 10/00 (2006.01)

Patent

CA 2453231

A messaging and alerting service is described (Figure 1). An implementation includes enrolling a customer in the messaging and alerting service, storing a list of businesses selected by the customer ( Figure 2B), storing a customer contact hierarchy list (Figure 2B), and contacting the customer according to the contact hierarchy list (Figure 2B). The messaging and alerting service enables real-time, interactive alerts to be delivered to customers in the customer's preferred media. In addition, customers may respond to the alerts to provide important directions to a business (Figure 4A).

L'invention concerne un service de messagerie et de mise en garde. La mise en oeuvre de ce service comprend l'inscription d'un client au service de messagerie et de mise en garde, le stockage d'une liste d'entreprises sélectionnées par le client, le stockage d'une liste hiérarchique de contact du client, et la mise en contact du client en fonction de la liste hiérarchique de contact. Le service de messagerie et de mise en garde permet à des mises en garde interactives, en temps réel d'être délivrées dans le support préféré de celui-ci. En outre, les clients peuvent répondre à ces mises en garde pour donner des directions importantes à une entreprise.

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