Improved loyalty link method and apparatus for integrating...

Details Improved loyalty link method and apparatus for integrating... Improved loyalty link method and apparatus for integrating...

G - Physics

06

F

G06F 3/08 (2006.01) G06K 19/07 (2006.01) G06F 17/60 (2000.01)

Patent

CA 2364188

A customer data capture system ~ with a dealership data management system allows customer and vehicle ~ data to be exchanged between a kiosk on the floor of the dealership and the ~ management system. The customer inserts a customized card into a kiosk, and into ~ with the pre-programmed software on the kiosk. The software recommends s~ maintenance services and suggests potential coupon savings, based on the information received from the customer's card and the information stored in the data management system. A service order is generated and routed to the service department. A ~ result the accuracy and speed of entering customer data are enhanced, while ~ dealership is able to offer value-added services at the point of sale, thus enhancing the dealership's bussiness relationship with the customer.

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