Enterprise contact server with enhanced routing features

Details Enterprise contact server with enhanced routing features Enterprise contact server with enhanced routing features

H - Electricity

04

L

H04L 12/64 (2006.01) H04L 29/06 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04L 29/08 (2006.01)

Patent

CA 2374329

The present invention is an Enterprise Contact Server (100) that enables customers to submit call-back requests to agents (13) located at any one of a plurality of call centers (116) via the Internet (32), or virtually any other communications technology available.

La présente invention concerne un serveur de contact d'entreprise (100) permettant aux clients de soumettre des demandes de rappel à des agents (13) se trouvant dans n'importe lequel des centres d'appel (116) via Internet (32) ou pratiquement toute autre technologie de communication disponible.

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