Profit-based method of assigning calls in a transaction...

Details Profit-based method of assigning calls in a transaction... Profit-based method of assigning calls in a transaction...

H - Electricity

04

Q

H04Q 3/64 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 7/12 (2006.01) H04M 15/00 (2006.01) H04Q 3/72 (2006.01)

Patent

CA 2331049

A method and apparatus are provided for processing calls in a transaction processing system using a plurality of transaction processing entities. The method includes the steps of determining an average profit generated by each entity of the plurality of entities for previously processed calls and assigning an entity of the plurality of entities with a highest relative profit to each new processed call.

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