Systems and methods for end-user experience monitoring

G - Physics – 06 – F

Patent

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G06F 11/34 (2006.01)

Patent

CA 2675001

Systems and methods for operating a business to provide telephony services are described. The method can include receiving a web page including a script that is injected into the web page by a network appliance, executing the script at the computing device of the end user, and recording a performance parameter indicated in the script. The method can also include transmitting a request to a computing device of a second domain for an item identified by the web page and transmitting the recorded performance parameter to the computing device of the second domain as part of the transmitted request.

L'invention concerne des systèmes et des procédés pour faire fonctionner une entreprise fournissant des services de téléphonie. Le procédé peut comprendre la réception d'une page Web comprenant un texte qui est injecté dans la page Web par un serveur de réseau, l'exécution du texte au niveau du dispositif informatique de l'utilisateur final et l'enregistrement d'un paramètre de performance indiqué dans le texte. Le procédé peut également comprendre une émission d'une demande à un dispositif informatique de second domaine concernant un élément identifié par la page Web et la transmission du paramètre de performance enregistré au dispositif informatique de second domaine dans le cadre de la demande émise.

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