System and method for analyzing consumer specified issues...

Details System and method for analyzing consumer specified issues... System and method for analyzing consumer specified issues...

G - Physics

06

F

G06F 11/00 (2006.01) G06F 17/30 (2006.01)

Patent

CA 2521599

A system and method for resolving a service request is described. The method including receiving a service request (402) including information describing select attributes of the current condition of a software application initiated by a user, and sending a service request response describing at least one reason for the current condition of the software application (408).

L'invention concerne un système et un procédé permettant de résoudre une demande de service. Le procédé de l'invention consiste à recevoir une demande de service (402) comprenant des informations qui décrivent des attributs de sélection de l'état ponctuel d'une application logicielle initiée par un utilisateur, et à envoyer une réponse de demande de service qui décrit au moins une raison expliquant l'état ponctuel de l'application logicielle (408).

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