Methods and systems for handling online requests based on...

H - Electricity – 04 – L

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H04L 12/16 (2006.01) H04L 12/54 (2006.01)

Patent

CA 2689863

Methods and systems for handling online requests based on information known to a service provider. One method may comprise: obtaining first information, the first information relating to an online request made using a communication apparatus; using a logical identifier assigned to the communication apparatus to obtain second information, the second information pertaining to a profile associated with the logical identifier; comparing the first information to the second information; and performing an action related to handling of the online request based on a result of the comparing.

L'invention concerne des procédés et des systèmes permettant de traiter des demandes en ligne sur la base d'informations connues d'un prestataire de services. Un procédé peut consister: à obtenir une première information, qui se rapporte à une demande en ligne formulée au moyen d'un appareil de communication; à utiliser un identificateur logique attribué à l'appareil de communication pour obtenir une seconde information, qui appartient à un profil associé à l'identificateur logique; à comparer les première et seconde informations; et à exécuter une disposition se rapportant au traitement de la demande en ligne sur la base d'un résultat de la comparaison.

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