H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/54 (2006.01) H04M 3/36 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04Q 3/00 (2006.01) H04Q 3/66 (2006.01) H04Q 3/72 (2006.01)
Patent
CA 2053744
A call-load control arrangement for a first call-answering center, such as an E911 service PSAP, causes calls destined for the first center and not yet routed thereto to be rerouted by a central office from the central office directly to a second, alternate, call-answering center while the first center is in call overload. A function monitors current parameters of call-answering performance of the first center and periodically compares them against predetermined criteria of acceptable call- answering performance to determine whether call overload exists. In the E911 service PSAP, the function automatically closes and opens a switch to activate and deactivate the "night-service" or "trunk make-busy" link to cause the central office respectively to reroute calls away from, or to route calls to, the PSAP.
Vanacore Vincent Dean
American Telephone And Telegraph Company
Kirby Eades Gale Baker
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