Method and system to enable submission and subsequent...

Details Method and system to enable submission and subsequent... Method and system to enable submission and subsequent...

H - Electricity

04

M

H04M 3/533 (2006.01) H04L 12/54 (2006.01)

Patent

CA 2571847

A method suitable for execution by a voice mail system for handling a call placed by a caller. The method comprises providing the caller with an opportunity to submit a voice segment and providing the caller with an opportunity to submit an auxiliary electronic message, such as text or files. A composite message comprising the voice segment and the auxiliary electronic message is stored in a database. The auxiliary electronic message is released to its intended recipient upon subsequent interaction between the intended recipient and the voice mail system. The ability of the caller to submit text or files increases the accuracy and flexibility with which certain types of information can be conveyed to the intended recipient. At the same time, the ability of the intended recipient to access text or files associated with individual messages allows the intended recipient to better manage missed calls when eventually accessing his or her mailbox.

L'invention concerne un procédé à mettre en oeuvre par un système de messages vocaux, aux fins de manipulation d'un appel émis par un appelant. Le procédé consiste à donner à l'appelant la possibilité de soumettre un segment vocal et la possibilité de soumettre un message électronique auxiliaire, tel que du texte ou des fichiers. Un message composite comprenant le segment vocal et le message électronique auxiliaire est stocké dans une base de données. Le message électronique auxiliaire est transmis à son destinataire au moment de l'interaction subséquente entre le destinataire et le système de messages vocaux. La possibilité donnée à l'appelant de soumettre du texte ou des fichiers permet d'accroître la précision et la flexibilité avec lesquelles certains types d'informations peuvent être transmis au destinataire. La possibilité d'accéder à du texte ou des fichiers associés à des messages individuels permet également au destinataire de mieux gérer des appels en absence quand celui-ci accède à la boîte aux lettres.

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