Smart transfer for answer positions

Details Smart transfer for answer positions Smart transfer for answer positions

H - Electricity

04

M

H04M 3/54 (2006.01) H04M 3/42 (2006.01) H04Q 3/72 (2006.01)

Patent

CA 2272738

A method for transfer of incoming calls received by an attendant comprising the steps of obtaining the caller identification of the incoming call, initiating a search on a database using the caller identification, retrieving a list of previous call transfer destinations from the database corresponding to the caller identification, displaying the list on an attendant console contemporaneous with the incoming call, and selecting a desired transfer destination from the list on the console thereby transferring the incoming call to the desired transfer destination.

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