Procedure and system for adapting a data link connection...

Details Procedure and system for adapting a data link connection... Procedure and system for adapting a data link connection...

H - Electricity

04

Q

H04Q 11/04 (2006.01) H04L 29/06 (2006.01) H04M 3/51 (2006.01) H04Q 3/66 (2006.01)

Patent

CA 2269357

The invention relates to a procedure and system for adapting a data link connection between a remote workstation (1) and an automatic call allocation system (ACD) comprised in a host exchange (2). According to the invention, an adapter (4) is provided in the automatic call allocation system (ACD), said adapter being used to match the signals between the remote workstation and the automatic call allocation system.

L'invention concerne une procédure et un système pour adapter une connexion de liaison de données entre un poste de travail à distance (1) et un système d'attribution d'appel automatique (ACD) situé dans un central principal (2). Selon l'invention, un adaptateur (4) est placé dans le système d'attribution d'appel automatique(ACD), ledit adaptateur étant utilisé pour adapter les signaux entre le poste de travail à distance et le système d'attribution d'appel automatique.

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