Method, framework and system for organizing, aligning and...

G - Physics – 06 – Q

Patent

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G06Q 10/00 (2006.01)

Patent

CA 2411980

A concept and method for organizing and aligning processes, funcitons, roles and tasks within organizations and across organizations by dividing these into Front Offices covering all processes, funcitons, roles and tasks whereby only the interaciton iwth any outside party, including Customers, is involved and Back Offices covering all processes, funcitons, roles and tasks whereby only the execution of a service or the production of a product is involved. Between the Front Offices and the Back Offices a Mid-Office is iintroduced covering all processes, functions, roles and tasks related to the coordination and management of all processes, funcitons, roles and tasks within or across organizaitons over all relevant Front Offices and Back Offices.

L'invention concerne un concept et un procédé d'organisation et d'alignement de procédés, de fonctions, de rôles et de tâches au sein d'organisations et entre organisations, qui consiste à diviser ceux-ci en travaux de guichet, notion recouvrant l'ensemble des procédés, fonctions, rôles et tâches qui impliquent uniquement une interaction avec un tiers externe, y compris des clients ; et en travaux d'arrière-guichet, notion recouvrant l'ensemble des procédés, fonctions, rôles et tâches qui impliquent uniquement l'exécution d'un service ou la production d'un produit. Entre les travaux de guichet et d'arrière-guichet, un bureau intermédiaire est introduit, qui recouvre l'ensemble des procédés, fonctions, rôles et tâches liées à la coordination et à la gestion de l'ensemble des procédés, fonctions, rôles et tâches au sein d'organisations et entre organisations pour tous les travaux de guichet et d'arrière-guichet concernés.

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