Voice processing system

H - Electricity – 04 – M

Patent

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Details

H04M 3/50 (2006.01) G06F 13/14 (2006.01) H04M 3/533 (2006.01) H04M 7/12 (2006.01)

Patent

CA 2197734

A method of providing a voice mail service is disclosed using a voice processing system having a communications link to one or more voice mail systems. A voice message for a subscriber to said one or more voice mail systems is received at said voice processing system, which prompts a determination as to the voice mail system on which said subscriber has a voice mailbox. The voice message is the transmitted to the voice mail system on which said subscriber has a voice mailbox. In the preferred embodiment, the communications link forms part of the Internet, and received messages are processed independently by two separate voice processing systems to provide redundancy.

Méthode pour assurer un service d'audiomessagerie à l'aide d'un système de traitement de la voix ayant une liaison de communication avec un ou plusieurs systèmes d'audiomessagerie. Un message vocal adressé à un abonné desdits systèmes d'audiomessagerie est reçu par ledit système de traitement de la voix, lequel invite à préciser le système d'audiomessagerie dans lequel ledit abonné a une boîte vocale. Le message vocal est ensuite transmis à ce dernier système. Dans la version préférée, la liaison de communication fait partie de l'Internet, et les messages reçus sont traités indépendamment par deux systèmes de traitement de la voix distincts pour assurer la redondance.

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