Case management system

Details Case management system Case management system

Category

G - Physics

Subcategory

06

Subsubcategory

Q

IPC codes

G06Q 10/06 (2012.01)

Type

Patent

Patent number

CA 2709570

Description

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for automatically routing and managing human resource requests. A method includes receiving a work ticket including a ticket identification code, a request type, a submission date, and an employee identification code from a workforce management engine, the work ticket being associated with a human resource request submitted by an employee at a human resource portal; assigning a case identification code to the work ticket; associating a work flow with the case identification code, the work flow including a status condition, and at least one work flow task associated with a workflow task event; and transmitting an update to the workforce management engine, the transmitting triggered by the work flow task event.

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