A method of managing unanswered calls using a network-based...

Details A method of managing unanswered calls using a network-based... A method of managing unanswered calls using a network-based...

H - Electricity

04

M

H04M 3/42 (2006.01) H04L 12/58 (2006.01)

Patent

CA 2674987

A network based service manages unanswered calls to telephone numbers. The network picks up the call before it 'fails' (e.g. hits a busy tone, rings out, phone is off, phone cannot connect); this can be before or upon or shortly after the network decides to terminate ringtone or to not offer any ringtone. The network then plays back an IVR recording giving the option of speaking a text (SMS, MMS, email, IM etc) to the person they were trying to call. So the caller always gets through to something useful and which may also be seen as les formal than ordinary voicemail, and hence more likely to be used.

L'invention concerne un service fondé sur un réseau gérant des appels sans réponse dirigés vers des numéros de téléphone. Le réseau prend l'appel avant que ce dernier soit en état "d'échec" (par exemple, tonalité occupée, fin de la sonnerie, téléphone éteint, connexion impossible), ceci peut se produire avant, pendant, ou tout de suite après que le réseau décide de mettre fin à la sonnerie ou de ne pas produire de sonnerie. Le réseau fait ensuite écouter un enregistrement de réponse vocale interactive (IVR) proposant l'option de prononcer un texte (SMS, MMS, courrier électronique, IM etc.) destiné à la personne que l'on a essayé d'appeler. De ce fait, l'appelant obtient toujours un élément utile. En outre, l'invention est moins formelle qu'une messagerie vocale classique. Par conséquent, il est probable que l'invention soit plus utilisée qu'une messagerie vocale classique.

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