Systems and methods for analyzing communication sessions

Details Systems and methods for analyzing communication sessions Systems and methods for analyzing communication sessions

G - Physics

10

L

G10L 11/02 (2006.01) G10L 11/00 (2006.01) G10L 21/00 (2006.01) H04M 3/487 (2006.01) H04M 3/493 (2006.01) G06Q 10/00 (2006.01)

Patent

CA 2600523

Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of the users party to the communications session; and performing post-recording processing on the recording of the communication session based, at least in part, on whether the portions contain speech of the users party to the communications session.

La présente invention concerne des systèmes et des méthodes d'analyse de sessions de communication. Une méthode représentative comprend, entre autres, l'enregistrement de la session de communication, l'identification des parties de la session qui ne contiennent pas de phonie de la part des utilisateurs participant à la session de communication, et le traitement après enregistrement de l'enregistrement de la session de communication sur la base, du moins en partie, sur la question quant à savoir quelles parties contiennent de la phonie des utilisateurs participant à la session de communication.

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