Method of handling phone communications and related...

H - Electricity – 04 – L

Patent

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Details

H04L 29/08 (2006.01) H04L 29/06 (2006.01)

Patent

CA 2483278

On a LAN which supports the transmission of data, including multimedial, and digitalized telephone communications, in an integrated way, a method of handling telephone communications and related equipments provides for the exclusive installation in the central processing unit, or network server, specific software dedicated to controling, monitoring and handling of telephone communications and related equipments. The method provides for the activation of said specific software using a standard Internet browser for sending commands and for the exchange of data on the network, through immediate interaction on bar type graphs (21) on the visualization means of the LAN peripheral computers. Said software enables the continuous visual monitoring of the status of the telephone communication in progress or other communications on arrival or on hold.

Sur un LAN permettant de transmettre de manière intégrée des données incluant des données multimédia et des communications téléphoniques numérisées, un procédé de traitement de communications téléphoniques et d'équipements associés permet l'installation exclusive, dans l'unité centrale de traitement ou le serveur de réseau, d'un logiciel spécifique spécialisé dans la commande, la surveillance et le traitement de communications téléphoniques et d'équipements associés. Le procédé active ledit logiciel spécifique à l'aide d'un navigateur Internet standard afin d'envoyer des commandes et d'échanger des données sur le réseau, par une interaction immédiate sur des graphiques (21) du type barre se situant sur les moyens de visualisation des ordinateurs satellites du LAN. Le logiciel permet d'assurer une surveillance visuelle continue de l'état de la communication téléphonique en cours ou d'autres communications, lorsque celles-ci arrivent ou sont en attente.

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