Method and apparatus for handling complaints

Details Method and apparatus for handling complaints Method and apparatus for handling complaints

G - Physics

06

F

G06F 17/60 (2000.01)

Patent

CA 2294811

A computer program and a programmed apparatus (10) for automatically handling and resolving user complaints against subjects is disclosed. The program includes a routine for directing the apparatus to register a complaint (300) against a subject, a routine for directing the apparatus to register a response (500) to the complaint from the subject, a routine to direct the apparatus to store the complaint (302) and response (514) in a data record, and a routine for negotiating a settlement of the complaint.

Cette invention se rapporte à un programme informatique et à un appareil programmé (10) servant à gérer et à résoudre automatiquement des réclamations d'utilisateurs contre des agents. Ce programme comprend un routine qui donne à l'appareil l'instruction d'enregistrer une réclamation (300) contre un agent, une routine qui donne à l'appareil l'instruction d'enregistrer une réponse (500) à la réclamation de la part de l'agent, une routine qui donne à l'appareil l'instruction de mettre en mémoire la réclamation (302) et la réponse (514) dans un fichier de données, et une routine qui négocie un règlement de la réclamation.

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