System and method for automatically sending messages to...

G - Physics – 06 – Q

Patent

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Details

G06Q 30/00 (2006.01) G06Q 10/00 (2006.01)

Patent

CA 2600197

Communications with service personnel involve receiving a service request and assigning the service request to a first mobile messaging device. A first electronic message indicative of the service request is generated and communicated to the first mobile messaging device. When it is determined that a responsive answer is not received from the first mobile messaging device, another mobile messaging device assigned to respond to the service request is automatically determined. A second electronic message indicative of the service request is generated and communicated to the other mobile messaging device.

Communications avec du personnel de service : réception d'une demande de service et attribution de la demande à un premier dispositif de messagerie mobile. Un premier message électronique indicateur de la demande est produit et transmis à un premier dispositif de messagerie mobile. Une fois établi qu'une réponse n'est pas reçue de la part du premier dispositif en question, un autre dispositif de ce type désigné pour répondre à la demande de service est automatiquement déterminé. Un second message électronique indicateur de la demande de service est produit et transmis à l'autre dispositif considéré.

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