Dial by specialty services and management thereof

Details Dial by specialty services and management thereof Dial by specialty services and management thereof

H - Electricity

04

W

H04W 4/16 (2009.01) H04W 4/02 (2009.01) H04M 3/42 (2006.01) H04W 8/18 (2009.01)

Patent

CA 2739010

A phone system for providing dial by specialty features that can dynamically update providers within the system. A dial by specialty service can be provided on a user's mobile device. The dial by specialty service can prompt the user to enter in specialty information, which can represent specific services or goods the user is looking for. The dial by specialty service can then search an augmented directory to find the telephone number of a provider who best satisfies the search criteria. In one embodiment, the service can place a call on behalf of the user to transfer the user to the telephone number. The providers at the time of being called can decline to accept the call from the dial by specialty service. The selected provider can also choose to be removed from the augmented directory altogether.

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