Method and apparatus for handling a complaint

Details Method and apparatus for handling a complaint Method and apparatus for handling a complaint

G - Physics

06

Q

G06Q 10/00 (2006.01)

Patent

CA 2213338

A method and apparatus for handling a complaint and associated response in a computer by way of a telecommunications network is provided. The complaint handling method includes the steps of receiving a complaint (202), notifying the subject of the complaint (210), receiving a response to the complaint from the subject, and storing the complaint and associated response on a publicly accessible computer bulletin board (208).

L'invention est constituée par une méthode et un appareil servant à prendre en charge les plaintes et les réponses connexes dans un ordinateur en utilisant un réseau de télécommunication. La méthode de prise en charge des plaintes comporte les opérations suivantes : réception d'une plainte (202), notification du sujet de la plainte (210), réception d'une réponse du sujet à la plainte et stockage de la plainte et de la réponse connexe sur un babillard électronique accessible au public (208).

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