Automated sales support method & device

Details Automated sales support method & device Automated sales support method & device

G - Physics

06

Q

G06Q 30/00 (2006.01) H04L 12/16 (2006.01) H04L 12/16 (2006.01)

Patent

CA 2381748

A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.

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