On-line call management

Details On-line call management On-line call management

H - Electricity

04

L

H04L 12/66 (2006.01) H04L 12/12 (2006.01) H04M 11/06 (2006.01)

Patent

CA 2470100

The system includes a computer adapted to conduct voice-over-data-protocol telephone calls, typically voice over Internet Protocol. Alternatively, the computer is adapted to conduct multi-media-over-data-protocol calls. The computer is connected to an on-line data service such as by a dial-up telephone connection. While on-line, a user at the computer is able to conduct telephone or multi-media calls with a voice-over-data- protocol or multi-media-over-data-protocol respectively. The user is able to place the call on hold, without disconnecting the call and perform other actions, such as performing on-line activities, or taking a second voice or multi-media call. The party placed on hold is informed of the hold action. The hold function is typically invoked by the computer and performed at a gateway, though hold at the computer and invoke by the non-computer party are alternatives. A set-top-box is considered a computer within the scope of the invention.

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