800 number call back

Details 800 number call back 800 number call back

H - Electricity

04

M

H04M 3/48 (2006.01) H04M 3/523 (2006.01) H04Q 3/62 (2006.01) H04M 3/51 (2006.01) H04Q 3/72 (2006.01)

Patent

CA 2210550

A method and system for handling incoming calls when no destination stations are available. When an incoming call from an originating station is received, it is determined whether a destination station is available. If a destination station is not available, a telephone number of the originating station is stored, Shortly before its current call is concluded, a destination station indicates its approaching availability. Responsive to this indication, an outgoing call is placed to the originating station. If the originating station does not answer the outgoing call within a predeternined time, the outgoing call is terminated and rescheduled. If the originating station answers the call within apredetermined time, the outgoing call is connected to the available destination station.

L'invention est constituée par une méthode et un appareil de prise en charge des appels incidents quand aucune station de destination n'est disponible. Quand un appel est reçu d'une station source, le système détermine si une station de destination est disponible. Si tel n'est pas le cas, le numéro de téléphone de la station source est stocké. Peu avant la fin de son appel du moment, chaque station de destination indique qu'elle sera bientôt disponible. En réponse à cette indication, un appel est transmis à la station source. Si cette dernière ne répond pas à cet appel durant une période prédéterminée, l'appel est interrompu et réordonnancé. Si la station source répond à l'appel durant la période prédéterminée, l'appel est acheminé à la station de destination devenue disponible.

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