H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/38 (2006.01) H04Q 3/66 (2006.01)
Patent
CA 2145801
A method and apparatus that allows different likelihoods of call completion during very heavy call loading conditions to be supplied to different customers. Customers are assigned to different levels of service and these levels of service are used to manage call completion in throughout the telecommunication network during very heavy call loading periods. Thus, a securities broker may have a higher likelihood of completing a call near the close of a trading session than the average telephone customer. However, each caller may be offered an opportunity to immediately increase his or her level of service and thus likelihood of completing a call to the highest available level if a call is not completed at the caller's lower level of service.
Méthode et appareil offrant à divers clients différents niveaux d'établissement des priorités d'appels en période de trafic intense. Différents niveaux de service sont assignés à divers abonnés, ce qui permet de gérer l'établissement des priorités d'appels à l'échelle d'un réseau de télécommunications en période de trafic intense. Ainsi, un courtier en valeurs mobilières peut avoir davantage de chance d'obtenir une priorité d'appel supérieure vers la fin d'une séance de bourse qu'un abonné ordinaire. Toutefois, tous les appelants peuvent avoir la possibilité d'augmenter immédiatement leur niveau de priorité et ainsi obtenir le niveau de priorité d'appel le plus élevé si une communication téléphonique n'est pas établie par un appelant ayant un niveau de service inférieur.
Baker Mark Christopher
Hagerman William Ernest
Penrod Jack Ray
Stevens Nancy Saraf
At&t Corp.
Kirby Eades Gale Baker
LandOfFree
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