G - Physics – 03 – G
Patent
G - Physics
03
G
G03G 15/00 (2006.01)
Patent
CA 2580902
A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes receiving a request from the customer for assistance relating to the imaging cartridge; executing diagnostic software associated with a type of the imaging apparatus based on the request to generate a diagnostic code pertaining to the imaging cartridge; receiving the diagnostic code from the customer; performing an analysis of the diagnostic code; and determining and action to be taken based on the analysis of the diagnostic code.
L'invention concerne un procédé permettant de fournir une assistance technique à un client concernant une cartouche d'imagerie utilisée dans un appareil d'imagerie. Ce procédé consiste à recevoir une demande d'un client pour une assistance concernant la cartouche d'imagerie, à exécuter un logiciel de diagnostic associé à un type d'appareil d'imagerie en fonction de la demande pour générer un code de diagnostic se rapportant à la cartouche d'imagerie, à recevoir le code de diagnostic du client, à effectuer une analyse du code de diagnostic et à déterminer une action nécessaire en fonction de l'analyse du code de diagnostic.
Adkins Christopher A.
Chausanski George
Ehlert Jeffrey R.
Peterson Douglas K. Jr.
Strunk Timothy L.
Lexmark International Inc.
Smart & Biggar
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