A method and system for providing technical support relating...

G - Physics – 03 – G

Patent

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G03G 15/00 (2006.01)

Patent

CA 2580902

A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes receiving a request from the customer for assistance relating to the imaging cartridge; executing diagnostic software associated with a type of the imaging apparatus based on the request to generate a diagnostic code pertaining to the imaging cartridge; receiving the diagnostic code from the customer; performing an analysis of the diagnostic code; and determining and action to be taken based on the analysis of the diagnostic code.

L'invention concerne un procédé permettant de fournir une assistance technique à un client concernant une cartouche d'imagerie utilisée dans un appareil d'imagerie. Ce procédé consiste à recevoir une demande d'un client pour une assistance concernant la cartouche d'imagerie, à exécuter un logiciel de diagnostic associé à un type d'appareil d'imagerie en fonction de la demande pour générer un code de diagnostic se rapportant à la cartouche d'imagerie, à recevoir le code de diagnostic du client, à effectuer une analyse du code de diagnostic et à déterminer une action nécessaire en fonction de l'analyse du code de diagnostic.

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