A method to provide an option to the customer relationship...

H - Electricity – 04 – L

Patent

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Details

H04L 12/58 (2006.01) H04W 4/02 (2009.01) H04W 4/14 (2009.01)

Patent

CA 2729867

A method and system to transmit SMS message to an SMS Gateway ( belonging to selected Service Provider) selected from a list on the GUI component of the CRM application, depending upon the geographical location of the Customer is disclosed. The GUI component provides a list of configured Service Providers that may be selected before sending outbound SMS message to a recipient. A unique Service Provider identifier is assigned to each of the configured Service Provider belonging to Customer's network/country. Depending upon the geographical location of the Customer, the Service Provider is selected from the list on the GUI component and the SMS message is transmitted to the customer wherein the method identifies the SMS Gateway to which it has to connect, and transmits the SMS message. The method internally fetches the details of SMS Gateway based on Service Provider ID and uses it to communicate with the appropriate SMS Gateway.

La présente invention concerne un procédé et un système destinés à transmettre un message SMS à une passerelle SMS (appartenant au fournisseur de services sélectionné) sélectionnée dans une liste sur le composant GUI de lapplication CRM, en fonction de la situation géographique du client. Le composant GUI offre une liste de fournisseurs de services configurés qui peut être sélectionnée avant lenvoi dun message SMS sortant à un destinataire. Un identificateur de fournisseur de services unique est attribué à chacun des fournisseurs de services configurés appartenant au pays/réseau du client. Selon la situation géographique du client, le fournisseur de services est sélectionné dans la liste sur le composant GUI et le message SMS est transmis au client. Le procédé identifie la passerelle SMS à laquelle il doit se connecter et transmet le message SMS. Le procédé extrait en interne les détails de la passerelle SMS en fonction de lID du fournisseur de services et lutilise pour communiquer avec la passerelle SMS appropriée.

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