A modular, convergent customer care and billing system

Details A modular, convergent customer care and billing system A modular, convergent customer care and billing system

H - Electricity

04

M

H04M 15/00 (2006.01) G06F 17/60 (2000.01)

Patent

CA 2302323

A system that includes a set components that can offer a complete solution to a client or can be partitioned to offer solutions to specific areas. The components are modular. The components are independent and integrated containing all the necessary processes and inputs and outputs to function independently. The components can also be integrated together into a system where the components work together. The set of components are also convergent by allowing all services to be provided and viewed via single interface through a single consolidated customer database independent of the type of service(s) being provided to a customer.

Système comprenant un ensemble de composantes pouvant offrir une solution complète à un client ou être cloisonné, de manière à offrir des solutions à des problèmes appartenant à des domaines spécifiques. Ces composantes sont modulaires. Elles sont indépendantes et intègrent la totalité des processus, entrées et sorties nécessaires pour fonctionner de façon indépendante. Ces composantes peuvent également être intégrées dans un système dans lequel elles fonctionnent conjointement. Cet ensemble de composantes est également convergent, étant donné qu'il permet de fournir tous services et de visualiser ces derniers par l'intermédiaire d'une interface unique au moyen d'une seule base de données client consolidée indépendante du type de service(s) fourni à un client.

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