A transaction processing system with voice recognition and...

Details A transaction processing system with voice recognition and... A transaction processing system with voice recognition and...

H - Electricity

04

M

H04M 3/493 (2006.01) G07C 9/00 (2006.01) G07F 7/10 (2006.01) G10L 15/26 (2006.01) G10L 17/00 (2006.01)

Patent

CA 2350959

A transaction processing system (1) has a central hub (2) which interconnects a high-speed database server (3), a voice processing server (5), and an interface server (6). The voice processing server (5) has a central processor and distributed processors including telephony interface circuits (5a), station interface circuits (5b), speech recognition DSPs (5c), and text-to- speech circuits (5d). The server (5) distributes processing in such a way that a user can make a telephone call to the system and convey data for a transaction by normal speech. The system uses this data to generate transaction records and the process transactions.

L'invention porte sur un système (1) de traitement de transactions qui comporte un ordinateur (2) central qui s'interconnecte avec un serveur (3) de données haute vitesse, un serveur (5) de traitement vocal et un serveur (6) d'interface. Le serveur (5) de traitement vocal possède un processeur central et des processeurs répartis comprenant des circuits (5a) d'interface téléphonique, des circuits (5b) d'interface de stations, des processeurs (5c) de signaux numériques de reconnaissance vocale et des circuits (5d) de conversion texte-voix. Le serveur (5) répartit le traitement de telle façon que l'utilisateur puisse passer un appel téléphonique dans le système et acheminer des données pour une transaction par un système vocal normal. Le système utilise ces données pour générer des enregistrements de transactions et traiter des transactions.

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