Acd management information system

Details Acd management information system Acd management information system

H - Electricity

04

Q

344/1.7

H04Q 1/20 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04Q 3/00 (2006.01)

Patent

CA 1207414

- 32 - ACD MANAGEMENT INFORMATION SYSTEM Abstract There is disclosed an ACD management information system which tracks attendant work performance without regard to the actual station at which the attendant is operating. The system also monitors non-ACD work states and provides individualized status reports based upon temporarily stored limit criteria. A real time display of system performance is provided to a supervisor in a manner which allows for immediate rearrangement of the system without resort to other data. The displayed data includes split handling information, and call abandon information, trunk busy information and work state information.

438806

Affiliated with

Also associated with

Rating

Acd management information system does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Acd management information system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Acd management information system will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFCA-PAI-O-1298329