Acd with multi-lingual agent position

Details Acd with multi-lingual agent position Acd with multi-lingual agent position

H - Electricity

04

M

H04M 1/64 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 3/62 (2006.01)

Patent

CA 2342780

A method and apparatus are provided for selecting a language for use by a plurality of agents of an automatic call distributor (16). The method includes the steps of storing an indication of the selected language in a memory (26) of the automatic call distributor (16), downloading the indication to each agent station (30, 32) of each agent of the plurality of agents and programming the agent stations (30, 32) to use the selected language based upon the downloaded indication of the selected language.

L'invention porte sur un procédé et un appareil de sélection de la langue utilisable par les différents agents d'un distributeur (16) automatique d'appels. Ledit procédé consiste à stocker une indication de la langue sélectionnée dans la mémoire (26) du distributeur (16) automatique d'appels, à charger les indications dans chacun des postes (30, 32) d'agents de l'ensemble des agents, puis à programmer les postes d'agents (30, 32) pour utiliser la langue choisie en fonction de ses indications de chargement.

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