Administration and control of an automatic call distributor...

Details Administration and control of an automatic call distributor... Administration and control of an automatic call distributor...

H - Electricity

04

Q

H04Q 3/66 (2006.01) H04M 3/38 (2006.01) H04M 3/493 (2006.01) H04M 3/523 (2006.01)

Patent

CA 2322014

A method and apparatus are provided for controlling an automatic call distributor by a supervisor from a remote location. The method includes the steps of establishing a telephonic connection between the supervisor and the automatic call distributor and screening the call for the authorized supervisor. The method further includes the steps of transferring a configuration instruction to the automatic call distributor, executing the configuration instruction by the automatic call distributor and returning a configuration result to the supervisor.

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