H - Electricity – 04 – Q
Patent
H - Electricity
04
Q
H04Q 3/66 (2006.01) H04M 3/38 (2006.01) H04M 3/493 (2006.01) H04M 3/523 (2006.01)
Patent
CA 2322014
A method and apparatus are provided for controlling an automatic call distributor by a supervisor from a remote location. The method includes the steps of establishing a telephonic connection between the supervisor and the automatic call distributor and screening the call for the authorized supervisor. The method further includes the steps of transferring a configuration instruction to the automatic call distributor, executing the configuration instruction by the automatic call distributor and returning a configuration result to the supervisor.
Mbm & Co.
Rockwell Electronic Commerce Corporation
LandOfFree
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