G - Physics – 06 – F
Patent
G - Physics
06
F
G06F 17/16 (2006.01) G06F 17/28 (2006.01) G06Q 40/00 (2006.01) G07F 19/00 (2006.01)
Patent
CA 2242818
A system and method for allowing telephone-based interactive performance of financial transactions in multiple languages. The system (20) prompts the customer (16) of a financial institution in various languages until the customer's language and home country are identified. The system (20) then connects the customer (16) telephonically with a representative (22) who speaks the customer's language and who can authorize the transaction by accessing the customer's records. Authorization by the local representative (12) and record keeping are also provided.
L'invention concerne un système et un procédé permettant de réaliser de façon interactive des transactions financières par téléphone en plusieurs langues. Ce système (20) guide le client (16) d'une institution financière dans différentes langues jusqu'à identification de la langue et de la nationalité du client. Ce système (20) met le client (16) en contact téléphonique avec un représentant (22) qui parle la langue du client et peut donner l'autorisation d'effectuer la transaction en ayant accès aux archives du client. L'invention concerne également la procédure d'autorisation par le représentant local (12) et la tenue d'archives.
Jennings Horton W.
Padalino Ronald
Peralta Robert
Pinnell Nigel
Shinn Philip C.
Citibank N.a.
Dimock Stratton Llp
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