H - Electricity – 04 – N
Patent
H - Electricity
04
N
H04N 7/14 (2006.01) G06Q 10/00 (2006.01) H04L 12/58 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 7/00 (2006.01) H04N 7/15 (2006.01) H04Q 3/00 (2006.01) H04Q 3/62 (2006.01) H04M 3/36 (2006.01) H04M 3/42 (2006.01) H04M 7/12 (2006.01) H04Q 3/72 (2006.01)
Patent
CA 2302488
A plurality of aspects (113, 114, 120, 124) and embodiment of unique telephony apparatus and methods are disclosed, including but limited to video routing and conferencing, coordinating telephone calls with data pertaining to the calls, methods for implementing and operating call centers (110), routing calls by statistical modeling, using multiple object states in telephony software systems, and routing of electronic documents.
L'invention traite d'une série de modes de réalisation d'un dispositif téléphonique particulier et de procédés le concernant. Parmi ces procédés, on trouve, entre autres choses, l'acheminement et les conférences vidéo, la coordination des appels téléphoniques et des données associées à ces appels, des procédés permettant de mettre en oeuvre et d'exploiter des centraux téléphoniques, l'acheminement des appels par modélisation statistique, l'utilisation d'états d'objets multiples dans des systèmes téléphoniques logiciels, et l'acheminement de documents électroniques.
Deryugin Vladimir N.
Goecke Jason
Miloslavsky Alec
Neyman Igor
Torba Dmitriy
Genesys Telecommunications Laboratories Inc.
Uren John Russell
LandOfFree
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