Apparatus for supervising an automatic call distribution...

Details Apparatus for supervising an automatic call distribution... Apparatus for supervising an automatic call distribution...

H - Electricity

04

M

H04M 3/22 (2006.01) H04M 3/523 (2006.01) H04Q 1/00 (2006.01) H04Q 3/64 (2006.01)

Patent

CA 2532895

An agent supervising system is used in a telephone call management and distribution system having a plurality of telephone stations assigned to a plurality of agents. The agent supervising system displays agent activities using distinctive color highlighting and text or icon depictions corresponding to agent identification, location and status information on a map representation and in a directory listing graphically represented on a display at the supervisor's station. The agent supervising system also interacts with an agent locating system for locating agents and displaying the agents on the map representation on the supervisor's display. The prediction of pending abandonment of queued calls and color alarms indicating such pending loss of calls are also provided and the potential financial impact of pending loss of calls are determined and displayed.

Affiliated with

Also associated with

Rating

Apparatus for supervising an automatic call distribution... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Apparatus for supervising an automatic call distribution..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Apparatus for supervising an automatic call distribution... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFCA-PAI-O-1446674