Asynchronous event handling for video streams in interactive...

Details Asynchronous event handling for video streams in interactive... Asynchronous event handling for video streams in interactive...

H - Electricity

04

M

H04M 3/493 (2006.01)

Patent

CA 2537887

A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvantages of the prior art. First, the illustrative embodiment enables events to be generated and caught by a script of an IVR system at any time during a call. Second, the illustrative embodiment enables events to be handled in parallel with the execution of a script of the IVR system, thereby enabling the performing of actions response to a stream-related event without halting or interfering with other tasks of the IVR script.

Méthode et appareil permettant à un système de réponse vocale interactive (RVI) d'envoyer un flux vidéo à un terminal de télécommunication et de traiter des événements liés au flux vidéo. Plus précisément, le mode de réalisation décrit évite deux inconvénients de la technologie antérieure. En premier lieu, il permet aux événements d'être générés et détectés à tout moment par un script du système RVI pendant un appel. En second lieu, il permet aux événements d'être traités parallèlement à l'exécution d'un script du système RVI; ainsi, des opérations peuvent être exécutées en réponse à un événement lié au flux sans interruption ni perturbation des autres tâches du script.

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