Auto-generation of multimedia computer telephony integration...

Details Auto-generation of multimedia computer telephony integration... Auto-generation of multimedia computer telephony integration...

H - Electricity

04

M

H04M 3/493 (2006.01) H04M 3/53 (2006.01)

Patent

CA 2288444

A method and apparatus for using keywords associated with multimedia information as the basis for providing callers with access to the documents. Documents may be transmitted to callers by way of a pre-recorded voice message, a synthesized voice message, a facsimile, or an e-mail message. The invention also provides a caller with the ability to queue documents on a master queue prior to transmission or to receive abstracts of documents.

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