G - Physics – 06 – F
Patent
G - Physics
06
F
G06F 17/30 (2006.01) H04L 12/16 (2006.01) H04M 1/26 (2006.01) H04M 3/42 (2006.01)
Patent
CA 2547552
The invention relates to the field of telecommunications and more specifically to a system and method for locating a phone number on the World Wide Web based on a search query and providing a click-to-dial connection. To establish a connection between a first communication device and a second communication device, the system may include: search means adapted to accept a query and retrieve a link to a document; and access means adapted to: (i) search and identify relevant phone number information using the query; (ii) create at least one icon to link the first communication device to a relevant phone number included in the relevant phone number information identified by the query; and (iii) reformulate the query if no relevant phone numbers are identified during the search. Optionally, the searching step may comprise searching through cached data using the query to identify relevant phone number information, and if there is no match located during the search, the document identified by the link is accessed to identify relevant phone number information. The system also includes click-to-dial means adapted to establish at least one communication connection from the first communication device to the second communication device. The system quick connection of customers to the correct person in a business through a fast search and one click connection.
Feng Junlan
Gilbert Mazin
Gupta Narendra
Karam Gerald
At&t Corp.
Kirby Eades Gale Baker
LandOfFree
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