G - Physics – 07 – G
Patent
G - Physics
07
G
354/33
G07G 5/00 (2006.01) G06K 5/00 (2006.01) G07F 5/18 (2006.01) G07F 7/00 (2006.01) G07F 7/06 (2006.01) G07F 9/02 (2006.01)
Patent
CA 1289247
Automated Customer Interface for Services Involving Drop-Off and Pickup Abstract of the Disclosure A system for automated, attendant-free customer interface for services such as laundry and dry cleaning processing or rental of items such as videotapes enables customers to order services and pick up processed orders using a general purpose, undedicated credit card. For dry cleaning services, a storage facility is provided for garment bags, soiled garments of unprocessed orders and processed laundry/dry cleaning orders. A retrieval device upon appropriate command retrieves a customer's processed order and brings it to a customer interface panel door, which opens to to enable the customer to pick up his processed order, or on drop-off, to receive the customer's soild garments. Included in the customer interface panel are a card reader for reading the customer's general purpose credit card, a display for presenting information and instructions to the customer, a menu of services for selection by the customer and a keyboard or other input device for use by the customer to enable the customer to select desired services. A printer is included for printing a receipt and/or a transaction record reflecting the services selected by the customer as input by the customer. The system includes a computer at each remote machine facility outlet for handling functions associated with the credit card reader, instructing the retrieval device to retrieve orders, for operating a display preferably associated with the interface panel, for handling services selection from the customer input device, and for creating a transaction record of each transaction, for use in tracking an order, providing a customer with a receipt, and for use by a central laundry/dry cleaning plant in verifying, processing and returning orders for pickup by the customer. The general purpose computer can also provide for networking between the central plant and a large number of remote automated customer interface facilities, and a telephone, modem and auto dialer preferably are included at each automated facility for computer communication with the central plant.
570514
Danel Alexander R.
Lohrey David W.
Danel Alexander R.
Lohrey David W.
Smart & Biggar
LandOfFree
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