Automated reporting of voice message counts

Details Automated reporting of voice message counts Automated reporting of voice message counts

H - Electricity

04

M

H04M 3/533 (2006.01) H04M 3/493 (2006.01) H04M 3/537 (2006.01)

Patent

CA 2366907

A system for automatically retrieving and reporting "message count" information to an individual that has multiple voice message mailboxes uses a database and associated speech recognition unit. The system launches phone calls to each of the user's voice mailboxes and the speech unit "listens" to the initial response message to capture the count information usually contained in the beginning of the reply. The system then collects the separate counts associated with each mailbox and sends a report of the counts to the user. The system may use telephone connections or data connections to communicate with the user.

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