Automated travel service management information system

Details Automated travel service management information system Automated travel service management information system

G - Physics

06

Q

G06Q 10/00 (2006.01)

Patent

CA 2243831

A method (1000) of automatically managing travel service information is provided. The method generates a business entity profile and individual profile for customer (1004, 1006), and stores the information in a relational database. Customer reservation services information retrieved from all available sources is also stored in the same database (1010). Consequently, the customer reservation services information and the profile information is made available, simultaneously, for use by an agent in processing a customer's travel request (1013).

Procédé (1000) de gestion automatisée d'informations relatives aux services de voyages. Ce procédé génère un profil d'entité commerciale et un profil individuel du client (1004, 1006) et stocke les informations dans une base de données relationnelle. Les informations relatives aux services de réservation clients récupérées à partir de toutes les sources disponibles sont également stockées dans la même base de données (1010). En conséquence, les informations relatives aux services de réservation clients et les informations relatives au profil sont rendues disponibles, simultanément, en vue d'être utilisées par un agent pour traiter une demande de voyage d'un client (1013).

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