H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/30 (2006.01) G01R 31/08 (2006.01) G06F 15/18 (2006.01) G06F 17/30 (2006.01) H04B 3/46 (2006.01) H04B 17/00 (2006.01) H04L 29/14 (2006.01) H04M 1/04 (2006.01) H04M 1/24 (2006.01) H04M 3/22 (2006.01) H04M 3/26 (2006.01) H04Q 1/20 (2006.01) G06F 19/00 (2006.01) H04Q 7/34 (2006.01)
Patent
CA 2162763
A trouble-shooting mechanism is incorporated into a telephone service technician's portable computer unit, to enable a craftsperson, to respond to a trouble ticket. By analyzing multiple sources of information, including user inputs from the craftsperson, parametric data embedded in the trouble ticket, test data obtained through the execution of local tests, and remote test data, the trouble-shooting mechanism derives and suggests a problem solving strategy that is appears accurate. The system architecture includes a trouble-shooting application engine, and an associated set of databases, one of which is a knowledge database, and the other of which is a shared, parameter database. The knowledge database contains rules and static parameters which define the characteristics and behavior of the application engine. These rule sets and information are telephone line trouble-shooting specific.
Horton Michael D.
Rischpater Raymond William
Schillaci Onofrio
Fluke Corporation
Harris Corporation
Oyen Wiggs Green & Mutala Llp
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