Automatic call distribution system agent log-on with...

Details Automatic call distribution system agent log-on with... Automatic call distribution system agent log-on with...

H - Electricity

04

Q

H04Q 3/64 (2006.01) H04M 3/51 (2006.01)

Patent

CA 2329915

Method and apparatus for accomplishing an agent log-on to an automatic call distribution system, which requires a telephone identifier corresponding with an agent, without making a circuit switched telephone connection or using a circuit switched voice port. A pseudo-port is used to emulate the circuit switched voice port, permitting completion of the log-on, and permitting execution of "call" handling functions with respect to the agent for "calls" not requiring a circuit switched telephone connection.

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